HCPC seminar series asks: Who are your service users?

The new standard of education and training

Following research in 2012 and consultation last year, we have decided to amend the standards to require the involvement of service users and carers in all approved programmes. This recognises the important role this involvement plays in ensuring students are fit to practise at the point they complete their programmes and join the Register.

The new standard states: "Service users and carers must be involved in the programme."

Service user and carer involvement seminars

To introduce the new standard support education and training providers, we have held a series of seminars throughout the UK.

At these seminars, delegates were given a brief overview of the new standard and what it means for them as education providers, before undertaking some group activities to determine who they can involve in their programme and how. Education providers were given the unique opportunity to play the HCPC’s ‘Service User and Carer Card Game’.

For this, delegate groups were given a series of cards detailing fictional characters and asked to decide who would be service users or carers for a certain HCPC profession, under the new standard’s guidance. Taryn, a barmaid who participates in research studies, and Charles, a welfare benefits solicitor, were just two of the 26 characters, who each sparked some thought-provoking questions and discussions between delegates, such as:

• Are the service users and carers necessarily individuals or can they be groups or organisations?
• Are they all direct users of the services for a profession or can the perspectives of those indirectly affected by the work of health and care professionals be relevant?
• Are they the end users of a service or might intermediate users of services, such as other professionals, also have valuable contributions?
• And to what extent can different groups or individuals get involved in an education and training programme?

“The game was a great way to think about who service users and carers might be. I’d like to bring it back to my own team.”

Using scenarios, delegates then built on these themes, comparing possible approaches that education programmes might take and looking at some of the potential barriers and benefits that may arise.
Recruitment, support, representativeness and avoiding tokenism were all topics for consideration, whilst also looking at the appropriateness of involvement activities in the context of the other SETs.

The seminars also featured videos to encourage reflection and discussion around the theme, which triggered some delegates to consider the use of digital media and platforms in embedding service user and carer contributions in education or training programmes.



Service user representatives attended some sessions, enriching the discussions with invaluable insights into the education and training of professionals from their perspective.

The seminars proved an important opportunity for education providers to share their experiences with representatives from other professions and programmes, and talk to us about our expectations for the new standard.

“I found the activities very thought provoking.”

“I have learned a great deal about the HCPC today as well.”

Service user and carer involvement and you

What do you think are some of the approaches you could take to involve service users in your own programme? What are some of the challenges? Do you have experience with a successful way to involve service users? Please share your thoughts and comments below.

Nicola Baker
Education Officer
HCPC

Notes:

• Download a copy of the new standard and supporting guidance here [PDF]. 
• We will be rolling out the new standard on a phased basis and will apply as follows.
• From 2014–15 - new programmes, transitionally approved programmes and programmes requiring a visit as a result of a major change or annual monitoring submission.
• From 2015–16 - all other approved programmes, including prescribing programmes, formally assessed through annual monitoring
• Immediately -  Approved Mental Health Professional (AMHP) programmes at approval visits.
• If you have any questions about the new standard and what it means for education and training providers, please contact us at education@hcpc-uk.org 
• Education seminars take place each year on relevant topics for education and training providers. You can find out more information here.

Service user involvement in the design and delivery of approved programmes

In 2011, we asked researchers at Kingston University and St George’s (University of London) to undertake some research for us looking at the involvement of service users in the design and delivery of education and training programmes approved by the HPC. The research included a literature review; a survey of education providers; and focus groups with students, educators and service users. The final research report is now available to download from our website. I would like to thank all the educators, service users and students who participated in the research.
Most previous research on this topic is about medicine, nursing and social work education, so we hope that this work will make a positive contribution to this area. The research should be useful for education providers thinking about how they might involve service users in their programmes.

Q. Why did we commission research in this area?

Our standards of education and training guidance already encourage education providers to provide evidence of service user involvement in their programmes. However, involvement is not currently an explicit part of the standards, so it is possible we could approve a programme which did not involve service users at all.

In August 2012 we will become responsible for regulating social workers in England. Service user and carer involvement is a particular focus in social work education. There are existing regulatory requirements that service users and carers should be involved in all aspects of social work programmes – including in selection, teaching, assessment and quality assurance.

We have been considering whether we might strengthen our requirements in this area by amending our standards of education and training to require service user involvement for a programme to be approved with us and commissioned the research to help us in making that decision. We wanted to find out more about good practice in involving service users in education and training programmes; the extent and types of involvement activities already undertaken by education providers whose programmes we approve; and to learn more about the drivers, benefits and challenges of involving service users.
 
Q. What were the research findings?

There were no programmes that did not involve service users in some way in how they were designed (e.g. monitoring and evaluation of programmes) and/or delivered (e.g. selection, teaching, assessment). Service user involvement was most common in the area of programme planning. There were no notable trends between different professions or between different types of programme or education provider.

Most involvement activity is piecemeal rather than systematic. There was limited evidence to demonstrate a clear, causal link between service user involvement and outcomes such as improvements in the quality of treatment and care. However, overall, the research indicated that service user involvement is likely to, or is perceived to have a number of positive effects, including programmes which better reflect the needs and wishes of users of services, resulting in practitioners who are able to involve service users in decisions about their care or services.
One challenge was the definition of service users. A variety of different potential service users were identified, including patients, clients, carers and colleagues. The term was used differently in the literature and by stakeholders involved in the research and it was acknowledged that some professions do not have direct patient or client facing contact. The term ‘end recipient of a service’ was suggested as a means to define the scope of the term. A variety of facilitators and barriers to involvement were identified including funding, leadership and the representativeness and vulnerability of service users. There was general support for amending the standards of education and training, with some caveats and concerns about the need for a standard; the scope of the standard; and the practicalities of meeting it.

Q. What have we concluded?

The research was discussed by our Education and Training Committee at its meeting in March 2012. The Committee agreed that service user involvement in approved programmes was important and, in principle, that an additional standard of education and training could act as a driver for education providers to involve service users in their programmes, sending out a strong message that service user involvement is important for public protection.

The research revealed general support for a standard but with some concerns and caveats. We want to develop a proposed standard which is enabling and meaningful. It needs to be applicable across the diversity of professions and programmes we approve, allowing for flexibility whilst setting an appropriate threshold benchmark for all.

If we were to agree a new standard, we would propose that education providers should have a longer than normal lead-in period so that we can communicate our requirements clearly to education providers, for example, via ‘Education update’ and in our annual seminars with education providers. This will also allow education providers the time to make any changes to their programmes which might be necessary.

Q. What happens next?

We will be considering the wording of a proposed standard and supporting guidance at our next Education and Training Committee meeting in June 2012. Subject to Committee and Council approval, we currently anticipate that a public consultation on the proposed standard and guidance might take place from September 2012.

Michael Guthrie
Director of Policy and Standards
HPC